Policy Handbook

Tritium's Debt Collection Policy Handbook

Tritium’s DCPH contains a comprehensive overview of all compliance aspects affecting a daily collection operation by introducing a complete 3rd party, state, federal or CFPB audit and review. The handbook includes exact requirements of the CFPB including 50 collection related rules, their purpose, business scope, enforcement actions and a policy revision log. In addition, the Policy Handbook specifically addresses the key elements that a CFPB quarterly review includes a blueprint for quarterly updates and annual supporting statements.

The contents of our handbook comports with CFBP audit requirements as follows:

Business Model
Communication in Connection with Debt Collections
Information Sharing, Privacy and Interactions with Consumer Reporting Agencies
Consumer Complaints
Dispute Resolution
Debt Validation
Payment Processing
Account Maintenance
Equal Credit Opportunity Act
Litigation Practices, Repossession and Time Barred Debt