Policy Handbook

Tritium's Debt Collection Policy Handbook

Tritium’s DCPH contains a comprehensive overview of all compliance aspects affecting a daily collection operation by introducing a complete 3rd party, state, federal or CFPB audit and review. The handbook includes exact requirements of the CFPB including 50 collection related rules, their purpose, business scope, enforcement actions and a policy revision log. In addition, the Policy Handbook specifically addresses the key elements that a CFPB quarterly review includes a blueprint for quarterly updates and annual supporting statements.

The contents of our handbook comports with CFBP audit requirements as follows:

  • Business Model
  • Communication in Connection with Debt Collections
  • Information Sharing, Privacy and Interactions with Consumer Reporting Agencies
  • Consumer Complaints
  • Dispute Resolution
  • Debt Validation
  • Payment Processing
  • Account Maintenance
  • Equal Credit Opportunity Act
  • Litigation Practices, Repossession and Time Barred Debt