Tritium Blog

Future of CRM is Today

Tritium Research continues to be focused on delivering software products that redefine Customer Relations Management (CRM) with serial analytics for compliance, predictability, debt collections, risk aversion, and fraud prevention. Our professional software engineering integrates legacy systems with these best business practices (BBP) to keep clients relevant in quick changing environments of technology, regulation, and economics. --Mitch

As widely reported, overall IT spending is leveling off but investment in software rose 6% last year. Systemic integrations are in more demand for compliance, security, and fraud prevention. --Mitch FUSION continues to excel in a unique, 3rd party, controlled contest to collect more A/R earlier and restore customer balances to currency faster. -- Call Mitch for Details.

Tritium Research, a CRM Software Boutique and Debt Management System Integrator announce the addition of ACS Endpoint Lock™ keystroke encryption technology to advance fraud prevention for our clients. Key logger virus protection is a big concern and one that we take seriously and provide protection for at Tritium. Mitch Levin, CEO, said, In addition to End Point, “our client’s enterprise data is safeguarded by FUSION, an integrated software platform, with encryption, voice ID, system redundancy, self-audit, and big data analytics, to which we now add failsafe keystroke security.”

In Case You Missed It... Recent Case On Peer to Peer Loans

All news sources report frequently on a pending federal case ruling that could alter how Peer to Peer (P2P) loans are made and packaged as securitized tranches. The issue revolves around the question of whether P2P providers and their core lenders stand in the shoes of “Banks,” who alone enjoy the protection of Federal laws against state usury statutes.

Regardless of the eventual outcome, portfolio protection is crucial! I recommend immediately deploying a voice ID, “pre-emptive” fraud prevention platform for all customer communications management (CCM). Combined with a high performance, early-out collection system pre-empts and reduces disputes, charge- backs, and write-offs to their lowest possible denomination.

---Mitch

High Performance Software Platforms to Support Online Shopping

Speed, convenience, and service alone can satisfy consumer needs for reserving air travel, hotels, and short-term auto leases where risk is confined to no-shows and cancellations.

On-line shopping for loans, credit cards, or P2P investments, however, require a revolutionary High Performance Software Platform (HPSP) that can also secure sensitive personal data and achieve the desired results instantly, safely, and legally. In 2016, with consumer loan demand projected at $3.2 trillion, and 10 million college borrowers to service, a customized HPSP design that can be married to the architecture of a host system to manage customer service, collections, total compliance and security, management analytics, and fraud prevention is essential for providers and securitizing their investors.

Enterprise architecture for the 2016 distal lending revolution drives our investment in IT skills of exceptional competence for these custom platforms for financial products.

---Mitch

Collection Dynamics in the Peer-to-Peer Lending Environment

Just as loan originators anticipate the need to ease consumer borrowing by providing on-line loan applications and instant approvals, so do accounts receivable collection utilities, whether deployed or hosted, by early-out contact reminders that pre-empt serious delinquencies. Proven to retain the goodwill of borrowers while conforming to regulatory best practices, early out contact is most superior debt collection method yet devised to retain the integrity of the most vital asset of P2P lenders, their loan originators, and profits to direct individual and institutional investors, and aftermarket securitized security owners, all while protecting the good credit rating of consumers. Everyone is a winner.

To manage the explosive growth of P2P lending, a high performance software platform is required, as is accounts receivable management expertise, all to ensure compliance and security, and seamless interface with such operative systems that can support a central architecture requirement embracing a wide range of operational functions including open source technologies, communication platform options, SIP trunking features, auto-dialer use, ACD functionality, call recording technology and IVR speech to text conversion.

The investment for engineering and maintaining P2P required technology and analytics must be carefully weighed against hosting a proven debt collection solution.

---Mitch